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Understand Your Rights Before You Start

These terms set out how your c789 account works, what we expect from you, and what you can expect from us — covering everything from wallet transactions through JazzCash, Easypaisa, and Raast to how disputes are handled.

Account Eligibility RulesJazzCash & Easypaisa Transaction TermsRaast Payment ConditionsDispute Resolution ProcessAccount Suspension Rights
c789 Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If something in our terms is unclear, or you need to raise a formal concern about your account, wallet transaction, or data held on your profile, our support team handles legal queries through the channels below. Have your account ID and, where relevant, the JazzCash, Easypaisa, or Raast transaction reference ready before you write in — it speeds up every check.

Team online

Live Chat

Open the chat icon inside your account dashboard. Legal and account queries are routed to a specialist team. Have your registered mobile number ready when you connect.

Email Support

Send formal requests or documented complaints to our support email address found in your account settings under the Help section. Include your account ID in the subject line.

Account Help Centre

Log into your c789 account, go to Help, and submit a ticket flagged as Legal or Policy. We track each ticket with a reference number so you can follow progress.

HOW WE PROTECT YOU

See How We Handle Your Data and Account Security

Account security and data handling sit at the centre of how c789 operates. We apply encryption across all account activity, including wallet link-ups with JazzCash, Easypaisa, and Raast, so no payment detail travels in plain text. You can request a copy of the personal data we hold on your account at any time through the Help section. Our retention policy keeps account records for as long as required by the applicable regulatory framework in supported regions, after which data is securely deleted.

Data Requests

Submit a data access or deletion request from your account's Help section. We respond within the timeframe set by applicable law in your eligible region.

Cookie Policy

We use session and analytics cookies to keep your account logged in and measure page performance. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Every login triggers an OTP to your registered mobile number. If you suspect unauthorised access, freeze your account immediately from Settings and contact support.

Who to Contact for Changes

To update your registered name, mobile number, or wallet details, go to Account Settings and raise a verification request. Changes to wallet accounts require ID confirmation.

Answers to Common Legal and Policy Questions

These are the questions we see most from people reading through our terms for the first time. If your question is not here, the fastest path is a ticket raised under Legal in the Help section of your account.

Account opening is available where local law permits it. You are responsible for confirming that accessing our platform is lawful in your location before you register.

We reference the transaction ID from your JazzCash or Easypaisa wallet alongside our own records. Raise a ticket in Help with the transaction reference and we investigate from both sides.

Yes. Log into your account, go to Help, and submit a data access request. We respond within the period required by the law applicable to your eligible region.

Updated terms are posted on this page before the effective date. Continuing to use your account after that date means you accept the revised version, so check here when notified.

We may suspend an account if activity breaches these terms — including misuse of wallet channels, providing false registration details, or operating in a restricted region.

Go to Account Settings and raise a wallet change request. You will need to verify your identity before a new JazzCash, Easypaisa, or Raast number is confirmed on your profile.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.